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FAQ's - Frequently Asked Questions

 

 

 Are Elegant Trio Colors products paraben free?
Yes, Our products are paraben free! We believe in creating safe products for all.  back to top

 Are Elegant Trio Colors products cruelty free?
Yes, we received our United States PETA Certification on November 9, 2017.  back to top

 How do I change my order or change my address?
Unfortunately, our order process very quickly. Once they've been submitted, we are unable to make any changes or cancellations. To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or re-route your order. If the order has been processed and completed, the order will ship as is and cannot be modified. If you are unhappy with the products that was purchased, please refer to our Return Policy.  back to top

 I'm having trouble placing an order.
We apologize for any difficulty you may have, when placing an order. Please contact us thru EMAIL or call us so we can assist you in any way we can.   back to top

 My order arrvied damaged.
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please EMAIL us a photo of your damaged items and a screenshot of the package slip so we can assist in replacing your item.  back to top

 How do I check the status of my order?
In order to check your order status, please visit www.eleganttrio.com/trackorder and type your order number, the email address associated with your order and your billing zip code. By entering this information, you will receive the most up to date information regarding your order. Please note, orders are processed and updated on the next business day. If your order has not shipped, please check with us on the following business day to see the status of your order. All orders updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc).   back to top

 Why was my order cancelled?
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source verification. Please make sure to contact our financial institution to confirm or update your payment details before placing a new order.  back to top

 My package was lost
if your package was lost and did not arrive, please contact our customer service team or call us at 1-626-667-8417, Monday through Friday between the hours of 9 am and 6 pm CST. We're happy to help in any way we can.  back to top

 I entered an invalid email address.
Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please EMAIL us to request an update regarding your order status.  back to top

 Will I have to pay duties, if I live internationally?
While beauty has no borders, International orders may be subject to import taxes, custom duties and fees by the country to which the product will be ship to. When ordering from Elegant Trio Colors, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the country of destination. Elegant Trio Colors does not collect duties and taxes, as different countries have different set of fees and regulations. Custom policies vary widely from country to country, so please contact your local customs office for more information.  back to top

 Why was I charged sales tax?
We collect US sales tax on orders shipped within Arizona, California, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, New York, North Dakota, Ohio, Tennessee, Texas, Utah and Washington. We may also collect relevant taxes on international orders, depending on the destination country. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.  back to top

 What payment options is accepted?
Elegant Trio Colors accepts all major credit cards including American Express, MasterCard, Visa, Paypal and Square  back to top

 Can I gift wrap my order?
We do not offer gift wrapping at this time, but we do hope to offer the service in the near future. Please check back again soon for new offerings and updates.  back to top

 I'm unsure of the shade that will fit me best but I love your products.
Please EMAIL us to request a shade recommendation. We're happy to help you find the shade that would suit you best.  back to top

 How do I find our when a product I want is back in stock?
Our online inventory of products is constantly being updated and replenished. To find out once a product is back in stock, sign up for notifications by clicking "Notify Me" on the product's web page and enter your email. We also suggest that you join our email list to find out about new product releases-subscribers are first to know.   back to top